Last Updated: December 24, 2024
These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Swaran Soft Support Solutions Private Limited (operating as Copilots.in). By accessing or using our services, you agree to be bound by these Terms.
By accessing or using Copilots.in, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our services.
These Terms constitute a legally binding agreement between you (the "User" or "Customer") and Swaran Soft Support Solutions Private Limited (the "Company," "we," "us," or "our").
Legal Entity: Swaran Soft Support Solutions Private Limited
Brand Name: Copilots.in
Registered Office:
32B-33A, Ground Floor, Tower B-1, Spaze iTech Park
Sector-49, Sohna Road, Gurugram, Haryana-122018, India
Email: [email protected]
Phone (India): +91 9220313650
Phone (UAE): +971-50 9292 650
Copilots.in provides the following services:
Distribution and sale of Dell Pro Max with NVIDIA GB10 (Grace Blackwell) AI workstations and related hardware products.
Expert-assisted AI deployment services, including GB10 setup, configuration, training, and production pilot implementation (100-hour service packages).
Ongoing technical support, troubleshooting, and maintenance services for GB10 systems and AI infrastructure.
Access to buyer guides, technical documentation, blog articles, and industry insights related to on-premise AI infrastructure.
You must be at least 18 years old and have the legal capacity to enter into contracts under Indian law to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.
If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
To access certain features of our services, you may be required to create an account. You agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your account credentials
Notify us immediately of any unauthorized access or security breach
Accept responsibility for all activities that occur under your account
We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product information is complete, reliable, current, or error-free. Product specifications are subject to change by manufacturers (Dell, NVIDIA) without notice.
All prices are listed in Indian Rupees (INR) and are exclusive of applicable taxes (GST) unless otherwise stated. We reserve the right to modify prices at any time without prior notice. Price changes will not affect orders that have been confirmed.
Your order constitutes an offer to purchase products or services. We reserve the right to accept or reject any order for any reason, including but not limited to:
Order confirmation will be sent via email. A contract is formed only upon our acceptance of your order.
Payment must be made in full before product delivery unless alternative payment terms are agreed upon in writing. We accept the following payment methods:
Delivery timelines are estimates and may vary based on product availability, location, and other factors. We will make reasonable efforts to deliver products within the estimated timeframe but are not liable for delays beyond our control.
You may cancel your order before it is shipped by contacting us at [email protected]. Once an order has been shipped, cancellation is not possible, but you may be eligible for a return subject to our return policy.
Dell Pro Max GB10 systems may be returned within 15 days of delivery if:
A restocking fee of 10% may apply for non-defective returns. Custom-configured systems are not eligible for return unless defective.
Copilots AI Lab Program services are non-refundable once work has commenced. Unused service hours may be refunded at our discretion, minus a 20% administrative fee.
Dell Pro Max GB10 systems are covered by manufacturer warranties provided by Dell Technologies and NVIDIA. Warranty terms, duration, and coverage are determined by the manufacturers. We act as an intermediary for warranty claims and are not responsible for warranty fulfillment.
We warrant that Copilots AI Lab Program services will be performed with reasonable skill and care. However, we do not guarantee specific outcomes, performance metrics, or ROI results.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:
IN NO EVENT SHALL SWARAN SOFT SUPPORT SOLUTIONS PRIVATE LIMITED, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR INR 100,000, WHICHEVER IS LOWER.
All content on Copilots.in, including but not limited to text, graphics, logos, images, videos, software, and documentation, is the property of Swaran Soft Support Solutions Private Limited or its licensors and is protected by Indian and international intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your internal business purposes. You may not:
"Copilots.in," our logo, and other marks are trademarks of Swaran Soft Support Solutions Private Limited. "Dell," "Pro Max," "NVIDIA," "GB10," and "Grace Blackwell" are trademarks of their respective owners. You may not use any trademarks without prior written permission.
You agree not to engage in any of the following prohibited activities:
Violating any applicable laws or regulations
Infringing on intellectual property rights
Transmitting malware, viruses, or harmful code
Attempting to gain unauthorized access to our systems
Interfering with or disrupting our services
Impersonating any person or entity
Collecting or harvesting personal data without consent
Using our services for any unlawful or fraudulent purpose
You agree to indemnify, defend, and hold harmless Swaran Soft Support Solutions Private Limited, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
Your use of our services
Your violation of these Terms
Your violation of any rights of third parties
Your negligence or willful misconduct
We reserve the right to suspend or terminate your access to our services at any time, with or without cause, with or without notice, for any reason including but not limited to:
Violation of these Terms
Fraudulent or illegal activity
Non-payment of fees
Inactivity for an extended period
Upon termination, your right to use our services will immediately cease. Sections of these Terms that by their nature should survive termination will survive, including but not limited to warranty disclaimers, limitations of liability, and dispute resolution provisions.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India. You irrevocably consent to the jurisdiction and venue of such courts.
Before initiating formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at [email protected]. We will make reasonable efforts to resolve the dispute within 30 days.
If informal resolution fails, any dispute shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Gurugram, Haryana, India, in English, by a sole arbitrator mutually agreed upon by the parties.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, pandemics, or failures of third-party services or infrastructure.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last Updated" date or by sending you an email notification.
Your continued use of our services after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our services.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy and any other legal notices or agreements published on Copilots.in, constitute the entire agreement between you and Swaran Soft Support Solutions Private Limited regarding your use of our services and supersede all prior agreements and understandings.
If you have any questions, concerns, or feedback regarding these Terms, please contact us:
Swaran Soft Support Solutions Private Limited
32B-33A, Ground Floor, Tower B-1, Spaze iTech Park
Sector-49, Sohna Road, Gurugram, Haryana-122018, India
Email: [email protected]
Phone (India): +91 9220313650
Phone (UAE): +971-50 9292 650
By using Copilots.in and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.