Last Updated: December 24, 2024
This Privacy Policy describes how Swaran Soft Support Solutions Private Limited (operating as Copilots.in) collects, uses, discloses, and protects your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
Swaran Soft Support Solutions Private Limited acts as the Data Fiduciary under the DPDP Act for all personal data collected through Copilots.in and related services.
Registered Office:
32B-33A, Ground Floor, Tower B-1, Spaze iTech Park
Sector-49, Sohna Road, Gurugram, Haryana-122018, India
Email: [email protected]
Data Protection Officer: [email protected]
We collect personal data that you voluntarily provide when using our services, including but not limited to:
Name, email address, phone number, company name, job title, and business address provided through demo booking forms, buyer guide downloads, or inquiry submissions.
IP address, browser type, device information, operating system, and usage data collected automatically through cookies and analytics tools.
Email correspondence, chat messages, support tickets, and feedback submitted through our communication channels.
Purchase history, payment information (processed by third-party payment processors), and service usage records for customers who purchase Dell Pro Max GB10 systems or Copilots AI Lab Program services.
Under the DPDP Act, we process your personal data based on the following lawful grounds:
Consent: You have explicitly consented to the processing of your personal data for specific purposes (e.g., receiving marketing communications, downloading resources).
Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling product orders, providing services).
Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, network security, and business analytics, provided these interests do not override your fundamental rights.
Legal Obligations: Processing is necessary to comply with applicable laws and regulations in India.
We use your personal data for the following purposes:
Providing and delivering Dell Pro Max GB10 AI infrastructure products and Copilots AI Lab Program services
Processing orders, payments, and managing customer accounts
Responding to inquiries, providing customer support, and technical assistance
Sending marketing communications about our products, services, and industry insights (with your consent)
Analyzing website usage and improving our services through analytics
Detecting and preventing fraud, security threats, and illegal activities
Complying with legal obligations and responding to lawful requests from authorities
We do not sell your personal data to third parties. We may share your data with the following categories of recipients:
Third-party vendors who provide services on our behalf, including:
All service providers are contractually obligated to protect your data and use it only for specified purposes.
Dell Technologies and NVIDIA for product fulfillment, warranty services, and technical support related to GB10 systems.
Government agencies, law enforcement, or regulatory bodies when required by law or to protect our legal rights.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
Your personal data is primarily stored and processed within India. However, some of our service providers may process data outside India. In such cases, we ensure adequate safeguards are in place as required by the DPDP Act, including:
Transferring data only to countries approved by the Indian government for data transfers
Implementing standard contractual clauses approved by regulatory authorities
Obtaining your explicit consent for transfers where required
As a Data Principal under the DPDP Act, you have the following rights:
You have the right to obtain confirmation of whether we are processing your personal data and to access such data.
You have the right to correct inaccurate or incomplete personal data.
You have the right to request deletion of your personal data, subject to legal retention requirements.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
You have the right to withdraw your consent at any time for processing based on consent.
You have the right to nominate another individual to exercise your rights in the event of death or incapacity.
You have the right to lodge a complaint with our Data Protection Officer or the Data Protection Board of India.
To exercise your rights, contact us at:
Email: [email protected]
We will respond to your request within 30 days as required by the DPDP Act.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law:
Customer Data: Retained for the duration of the business relationship plus 7 years for accounting and tax purposes
Marketing Data: Retained until you withdraw consent or opt-out
Analytics Data: Anonymized and retained for 26 months
Support Tickets: Retained for 3 years for quality assurance and dispute resolution
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration, including:
Encryption of data in transit (TLS/SSL) and at rest
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection and confidentiality
Incident response procedures for data breaches
In the event of a data breach that is likely to cause harm to you, we will notify you and the Data Protection Board of India within 72 hours as required by the DPDP Act.
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Swaran Soft Support Solutions Private Limited
32B-33A, Ground Floor, Tower B-1, Spaze iTech Park
Sector-49, Sohna Road, Gurugram, Haryana-122018, India
Email: [email protected]
Data Protection Officer: [email protected]
Phone (India): +91 9220313650
Phone (UAE): +971-50 9292 650
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Data Protection Board of India:
Data Protection Board of India
Website: www.dataprotection.gov.in
(Contact details will be updated once the Board is constituted)
By using Copilots.in and our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and disclosure of your personal data as described herein.